Support Center

The Cosmo watch is a fully parent-administered, stand-alone wearable phone with its own phone number! With JrTrack, your child can call, text, send photos to trusted contacts that parents approve in the companion Mission Control app. It also has a GPS Tracker built in, so you can view their location anytime and set custom SafeZone alerts on the Mission Control app. Other features include a step counter / pedometer, timer/stopwatch, reminders, water resistance, ringtones, wallpapers, and more!

Cosmo has a rich library full of resources that can help you resolve your concerns quickly. Please use the resources above to find and resolve your issue, and/or contact Cosmo directly using the information above.

We will include a return shipping label in your original shipment, as well as all the necessary packing materials. So please do NOT throw anything away. If you have misplaced the return shipping label simply contact us so we can get you a new one.

COSMO Mobile plans keep you covered with our Family Safe Nationwide Network for reliable service in most areas. Please check Verizon and AT&T coverage maps for best guidance on service in your area. Service cannot be guaranteed in all areas. But please keep in mind that every area is unique, and we do not guarantee LTE service.

The Cosmo watch provides upgraded IP68 water resistance for up to 1 meter for less than 30 minutes. We still strongly recommend avoiding full submersion for best performance!

Yes, you will be charged for any damage to the watch. However, if you’ve purchased damage protection you will not be charged for any reasonable damage to the watch. Please note that damage protection does not include loss or theft. In which case you would be responsible for the full cost to replace the watch.

Yes! Cosmo watch has the ability to call 911. You can turn this safety feature on / off in the settings of the device. To do this, open the settings app on the watch, then tap “Device”. Next, scroll down until you see “Enable 911 Calling” where you can enable or disable. When enabled, your child will see 911 as an option in their approved contact list. All 911 calls require a double confirmation before a call is placed.

You bet! You can use COSMO with any iOS or Android smartphone. The Cosmo kids smart watch is a standalone phone with it’s own pre-installed SIM card and phone number that pairs with the Mission Control parent app, available for download on Android or iOS smartphones. To use COSMO, you’ll simply purchase a COSMO Mobile Membership service plan to activate the SIM card in your Cosmo watch, then download the Mission Control parent app and pair with your Cosmo watch. With the app you can:

– Add approved contacts and guardians

– See and track live location

– Set custom SafeZones and alerts

– Set Class Mode times (limit watch functions to calling/SOS to prevent distractions)

– Set reminders & alarms

The Cosmo watch was designed to be the best kids smartwatch with the best combination of features, coverage, safety, and affordability! It’s why we’ve been named a top buy for families from Safewise, Smartwatches.org, Fatherly, ParentMap and more!

– Most Safety: JrTrack has the most safety features of any kids smartwatch, including Approved Contact Management, SOS Alerts, Custom SafeZones, and Emergency Calling capabilities.

– Most Security: COSMO offers families top-level data security on our propriety & encrypted close-ecosystem – so your data stays yours.

– Most Coverage: COSMO’s Family-Safe Nationwide network provides reliable coverage across the US. And with JrTrack 3, equipped with and FlexSIM technology, your watch has optimized signal coverage across all major networks!

– Most Reliable: We believe in serving families with a device that works, and works well. You. won’t find another kids watch with all the connection, safety, GPS, durability, waterproof, and fun features for the affordable daily rate we offer.

Yes, the maximum number of days you can rent a watch is 15 days. This helps ensure that we have sufficient stock for other customers taking advantage of our service. Should you have a special occasion, please contact us directly.

This depends on our stock levels for the requested dates. We are currently not equipped to handle large groups, however, as we grow we will continue to add watches to our inventory. Please contact us and we will do everything we can to accommodate your specific needs.

All rental devices must be shipped back to ensure that we keep our inventory stocked. However, should you wish to purchase a Cosmo watch for yourself please use our direct link and score 20% off the list price!

Yes, you may cancel your rental service at any time both by 1) notifying us in writing, and 2) returning the Watch. You may cancel the service any time prior to 24 hours before 9am EST on the first day of the rental period at no cost. If you cancel within the 24 hour period prior to the first day of your rental period you will be charged a cancellation fee.

If you cancel the service during your rental period (anytime during your rental start and end dates) you will still be responsible for paying the full rental amount originally invoiced, as well as any additional fees that may be accrued such as damage or late fees.

Currently we only offer rental services inside the United States.

Absolutely! Each watch comes equipped with LTE service and GPS so you can communicate with and track you children at any time.

We do our very best to ensure that you watch is shipped off early so that you receive it at least 24 hours prior to your departure for your vacation. However, if it arrives late we can expedite shipping to the location of your choice, or you may cancel for a full refund.

To pair the Cosmo watch to your account simply watch the video above starting at the 1:35 mark. To unpair the watch simply watch this video for instructions.

If you’re looking for the closest UPS drop off location please search your location using this link.